Orders and Shipping
Placing an Order
After placing your order, you will receive an order confirmation email from us. For any changes or cancellations to your order, please contact us at email@example.com within 24 hours of placing your order. If your order has already been shipped, we will be unable to refund the order. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Holiday Delivery Exceptions
We are doing everything possible to deliver your gifts in a timely fashion. Due to the high volume of orders during the holiday season and to ensure timely delivery, we encourage our customers to place their orders as far in advance as possible. Please consider that shipping carriers usually experience delays during this time as well. All delivery time frames are the responsibility of the shipping carrier.
Because many of our offerings are perishable and/or seasonal, we reserve the right to make substitutions of items of equal or greater value as necessary to fulfill the order and ensure that your gift is delivered in a timely fashion.
We are dedicated to creating a memorable and worry-free gifting experience. While sales are final and we do not offer refunds or exchanges, we do stand behind the quality of our gifts. We guarantee 100% satisfaction for you and your recipient. If the gift we’ve sent does not live up to these high standards, please contact us at firstname.lastname@example.org and we will make every effort to ensure your satisfaction.
We reserve the right to change or adjust items, prices or policies at any time, and without notice. Descriptive or typographical errors used to describe products, gifts, services, etcetera are subject to correction and modification.
Frequently Asked Questions
Am I able to customize my gift?
Though the standard gift options on our shop are unable to be customized, we do offer custom gifting services. Please note that for custom gifts, more lead time may be needed. To inquire about a single or volume custom order, please reach out to us at email@example.com
Do you offer volume gifting services for businesses, weddings, and corporate events?
Yes! We work directly with various businesses and clientele to craft memorable gifts that will delight and surprise their recipients, and leave a lasting impression. To learn more, please contact firstname.lastname@example.org and we’ll get the ball rolling!
Is it possible to have an order rushed?
We do everything we can to accommodate rushed orders. Please choose the most expedited shipping option at checkout.
How long does it take for my order to be processed?
Tuesday-Saturday, any orders placed before 12pm are usually processed on the same day and shipped the next day. Orders placed after 12pm are processed the next day. Orders placed on Saturday after 12pm, Sunday, or Monday are processed on the following Tuesday.
Can I cancel my order once it has been placed?
No, unfortunately we do not accept order cancellations at this time.
What if my package shows it's delivered, but my recipient says it's not there?
Please have your recipient thoroughly check their property and surroundings first in case the package was left in an unusual place-- it happens all the time! Should your delivery be unsuccessful, we are here to help call the shipping carrier and track down packages, but most often the error is due to an incorrectly inputted address. If the delivery was unsuccessful due to a customer addressing error, we are more than happy to send a replacement, but we do charge an extra shipping and processing fee. If the delivery was unsuccessful due to a mistake on the part of the carrier, we recommend you file a carrier claim, and we would be happy to do the same on our end.
We are happy to help! Please contact us at email@example.com and you will receive a reply within 24 hours, Monday-Saturday.